| General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
All orders are shipped within 72 hours Monday – Friday 8:00AM – 3:00PM EST. An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business days are Monday through Friday, except holidays. Please note we do not ship on Saturday and Sunday. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
If tracking information is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail may not have tracking numbers.
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Damaged Items in Transport
If there is any damage to the product packaging on delivery, contact us immediately at email@example.com . Must be within 3 business days of product delivery.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org
Note: We do not create RETURN LABELS for products you wish exchange or you ordered in error.