All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Time

All orders are shipped within 72 hours Monday – Friday 8:00AM – 3:00PM EST.  An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [3] business days of the date of your order. Business days are Monday through  Friday, except holidays. Please note we do not ship on Saturday and Sunday. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and  the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

The rate charged for the shipping of your order is based on the weight of your products, and your location.  Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place your order if you decide not to.  To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.  

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

Carriers

We use the following carriers to deliver our orders:

• USPS
• FedEx
• UPS

Order Tracking

If tracking information is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail may not have tracking numbers.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Damaged Items in Transport

If there is any damage to the product packaging on delivery, contact us immediately at support@jewelpads.com . Must be within 3 business days of product delivery.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at support@jewelpads.com

Note: We do not create RETURN LABELS for products you wish exchange or you ordered in error.